For starters it’s imperative that you make the forum more visible. There should be a clearly visible link to your forum on opencollective.com. This should also be the go-to place you refer people to when they’re looking for help. Your forum is your “first line of defence”. Private emails or chat comes second, because that information doesn’t become searchable online, hence it doesn’t help pre-emptively answering any questions.
Second, strongly consider moving your opencollective repo discussion over to your forum. We have a migration tool for this. It’ll only migrate the content, not the user data, but it’s a good way to seed discussions.
This repo gives a high level overview of the OpenCollective project. This is where we will discuss broad topics such as general documentation, FAQ, new features and how to contribute to the project.
There is currently a severe overlap between that repository and your forum.
More community primers here: